Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your postal code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Our Return Policy

30 days, no questions asked. Not bad, huh? If you’re not walking on clouds by day 30, you can return/exchange your shoes for free, even if you've worn them out in the wild!

Couple of things: Sock packaging has to be unopened. Accessories cannot be returned/exchanged. And returns/exchanges can only be done in the country of purchase. We all need a little fencing here and there.

Holiday Returns

Lucky you, we’ve extended our return/exchange window through January 31st for the holidays. Hop up to the free returns process at the top to take advantage.

Gift Exchanges

Uncle Pete gift you the same pair as last year? Not to worry. Flock to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Still have questions?

Call Us: 1-855-781-9920
Monday - Friday 9am-5pm PST
Email Us: help@allbirds.ca